Return & Refund policy

At Kalanidhi we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order , we offer hassle -free exchange & return options.

Exchange Process :

• Contact us or our customer service team within 3 days of receiving your order to initiate the exchange process.
• Provide your order number and details of the items you wish to exchange . 
• Once the exchange request is approved, package the item (s) securely and ship it back to us using a trackable shipping method.
• Upon receiving the returned item(s), we will process your exchange and ship out the replacement promptly

Return Process : 

• Contact us or our customer service team within 3 days of receiving your order to initiate the return process
• Provide your order number & the reason for the return.
• Our team will provide you with a return authorization and the instructions on how to return the item(s)
• Package the items securely and ship it back to us using a trackable shipping method
• Once the returned item(s) are received and inspected, we will issue a refund to your original payment method within [number of days] days.

Conditions : 

• Items must be returned in their original condition.
• Personalized, custom made, and sale items are not eligible for exchange or return unless the items received is incorrect, damaged or defective.
• The customer is responsible for the return shipping cost unless the items received is incorrect, damaged or defective.
•  We reserve the right to refuse any exchange or return if the item(s) do not meet our return policy criteria.